FAQ
Application & Effect
How often should I use the Vitamin Brows Serum?
Apply twice daily – morning and evening – to cleansed, dry skin.
When will I see the first results?
Usually after 3–4 weeks, full results after 6–8 weeks.
Can I also apply the serum to my eyelashes?
No, it is specifically designed and tested for eyebrows.
Ingredients & Safety
Is the serum vegan?
Yes, 100% vegan & free from animal ingredients.
Does it contain hormone-active substances?
No. Our formula is based on natural active ingredients without hormones.
Is the serum dermatologically tested?
Yes, it is dermatologically tested and suitable for sensitive skin.
Ordering & Shipping
How long does shipping take?
In Austria: 2–3 working days. EU-wide: 3–5 working days.
How much are the shipping costs?
Free shipping on orders over €50 (Austria). Below that: €3.90 flat rate.
Is there a shipment tracking system?
Yes, you will receive a tracking number via email after shipment.
Returns & Warranty
Can I return a product?
Unopened products must be returned within 14 days. Please contact us beforehand.
What to do if a delivery is damaged?
Please send a photo to support – we will take care of it immediately.
Is there a satisfaction guarantee?
We guarantee the highest quality, but no guarantee of success – results may vary from person to person.